CSM/FSM Workspace - Show Reply All and Forward buttons on the sent email ribbon

Ayush Mittal1
Tera Contributor

Just like "Reply" button(highlighted in blue), how can we show the "Reply All" and "Forward" buttons on the sent Email ribbon. So that user doesn't have to click on the 3 dots icon and then click on "Reply All" and "Forward"(Highlighted in Yellow). Refer to the screenshot. #CSM #FSM #workspace #snow #servicenow

 

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