Hi,
I'd like to create a couple CSM notifications, but don't know the best course of action. What would be the most efficient way of creating these notifications? How to create the 3rd and 4th notification?
For all the cases, the assignee should get a notification when:
- gets an email from contact
- gets an email from email in the watchlist
- gets an email from anybody which respond to a previous email sent from the ticket (CS)
- gets additional comment with tag "@someone" (no tag, no notification)
- state Awaiting became Open
- state Resolved became Open
- state Cancelled became Open
- state Closed gets an email
- Needs attention true was false
Any help is appreciated!
