Custom App build and licensing guidance needed

Kshitij Sheth
Tera Contributor

‎09-01-2020 06:12 PM

Hi,

I want to know App engine licensing for below scenario.

My Customer wanted to retire legacy application and wanted to move towards custom app in servicenow. There are around 5000+ users including customer's supplier, partner and authorized service providers. Supplier, partner and authorized service providers are not part of current ServiceNow setup in ITSM suite, basically these are external users (guests) and customer need all these users to be able to create a request, track a request etc. on particular business process/function.

Is it possible to achieve above functionalities by purchasing licenses as below.

1) Requester (~5000) -- No separate subscription as per App engine licensing info

2) App Engine Fulfiller (around 10) - to maintain/admin custom application who can do backend fulfillment and app maintenance/administration

3) App Engine Business Stakeholder(around 25) - to approve requests, view reports etc.

Basically Custom App Access  - Can it be granted to all 5000 external users just by paying for 10 App engine fulfiller and 25 business stakeholder?

Would appreciate your earliest response/guidance on this.

 

 

 

 

 

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ben_knight
Kilo Guru
In response to Kshitij Sheth

‎09-03-2020 04:12 PM

I haven't personally built one but I have done various API integrations with the Service Portal. The key is:

  1. The API in ServiceNow is thoroughly used so should not be an issue
  2. The API in your payment system should also be fully tried and tested.

If both sides are confirmed then there should be no problem leveraging those tools to make your payment system. There will be best practice guidelines with the integration you use (PayPal is a good example) which should help you get this done is a safe manner.

 

Please mark the original answer as correct if it has answered your question.

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