Custom field from sys_update_set table not getting retrieved in Upper Instances

Arafath
Tera Guru

We have a requirement where we have added a custom field for of URL type to have the story link the update set belongs to.

Arafath_0-1756477680884.png

 

The problem is when we try to retrieve the completed updated sets in Test or Prod Instance from Dev, the story link field is not getting mapped as its showing empty. To fix I tried troubleshooting the UI action code and the script include behind it and it seems there are some private functions being used to map the update set table columns from Dev instance to Sys Remote Update Set table in Test Instance.

Screenshot 2025-08-29 195527.png

 

Arafath_1-1756477947539.pngArafath_2-1756477964902.png

 

Please let me know if there is any other way to map the custom fields of the sys_update_set table in to the upper instance via update source.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Arafath 

You are adding a custom field on OOTB system table which I recommend avoid doing this.

Also you are updating the OOTB UI action which is not recommended.

When you retrieve Update sets it retrieves completed update set and nothing about the fields on that update set.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Arafath 

You are adding a custom field on OOTB system table which I recommend avoid doing this.

Also you are updating the OOTB UI action which is not recommended.

When you retrieve Update sets it retrieves completed update set and nothing about the fields on that update set.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Arafath 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you for the response.