custom Field not hiding in agent workspace but hiding in backened view of workspace

[MOHIT BHAMBRI]

Hello ,

Their is one custom Mandatory field created as (u_subcategory) and i have applied a onLoad Client Script to be hidden for a specific condition , And i have checked in backend view of workspace it's hiding ,but if i am opening the same in agent workspace and checking it, it's showing the field.

@Ankur Bawiskar @Chuck Tomasi If you could help please..

Agent Workspace--(Still visible on agent workspace)

Workspace View from native--(Hiding it from here)

Client Script--

[Ankur Bawiskar]

@MOHIT BHAMBRI 

can you check if this onLoad itself is running in workspace view or not?

directly add alert at the beginning

[MOHIT BHAMBRI]

Hi @Ankur Bawiskar ,

I have checked it's running in the workspace view but the UI Policy Action or if i talk about in setVisible() that i used to make it visible false is not running.

And i have check all the UI Policy or Client script if, their could be any clash for the same .But haven't found such.

Best Regards

Mohit