Custom m2m table records not visible to itil/normal users

aagman4 · ‎09-03-2023

I have created a custom m2m table(relationship between Issue and Issue), m2m table records not visible to itil/normal users(below error shows up) but it is visible to admins. How it can be visible to itil/normal users?

Please help me to resolve this issue asap, Thanks!

karthiknagaramu · ‎09-04-2023

I believe no ACL means it is restricted only to admin.

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Ankur Bawiskar · ‎09-04-2023

@aagman4

please create a table level READ ACL and give snc_internal role since if you don't create any ACL OOB ACL will be evaluated and might cause the issue

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Mohan Mallapu · ‎09-11-2023

@aagman4

Best way is to create READ ACL to the m2m Table and give to ITIL role or SNC_INTERNAL Role.