Hi all, I have made custom Assign to me UI action that should also assign the assignment group and assigned to fields of the user, however it is not working and keep asking for Assignment group is mandatory, not sure what's wrong with the scritp, ple...
Hi All, I am trying to build very simple logic, but record is not getting fetch using glide record. I have list collector variable and I need check or compare specific value ( var x ='Special Access for Team Member') among list collector selected va...
Hey guys, When we have Change Requests, an email is sent to the dept. directors for approval or rejection. Once they approve the Change, they can no longer access the ticket to see the status. Is there a way to allow them to see a list of tickets the...
Hi there,I tried to change the font size and type of the email notification body by adding a line <font size="2" face="Arial">.However this did not change the font type/size of the comments that were coming from '${comments}'.It looks to me that the...
Running a fix script against an import table which should create an incident if the table has no records created on that day. I cannot see any of the gs.log logging in the system logs, can anyone help with where I am going wrong? Version - Madrid ...
Hi Folks, I want to create a similar functionality what we have for Email Notification when typing message HTML in other table So I have created the field type HTML Script and made it dependent on other field which is of type Table name, Now i can ch...
As the title says, I'm looking to set the Assignment Group of an Incident (record producer) from a select box variable that has two options. Select Box is checked to Map to Field the assignment group and that doesn't work. Ive also tried current.assi...
Hi all,I have a question about the max length of column of type string.I created a new column and set the max length to 5000 but once I go to the form I can paste a string of 20000 character in the field. I save the record and the value doesn't trunc...
Hi All, I have requirement to capture lot of form layout with its all sections (Including all section it is almost 400), now I need to do this manually, but Is there any way I can do this with script or any other efficient way? Thanks
I want to deactivate catalog item on service portal , How to find out that particular catalog item and how to deactivate this?
Hi Team, I have test to run where the step should include Redirect to a knowledge page in service portal and click on helpful yes/no.We are unable to find a step for redirection and to open a form in sp throws error(g_form not defined, fixed in new y...
Anybody run into issues with the sn-day-ago widget where relative dates display as "50y ago" rather than the correct date after upgrading to New York?
Hey all, Our GRC team has created a custom Due Date field on their sn_grc_issue form. They requested that we create notifications that fire at specific intervals. 1. 30 days prior to the Due Date being realized 2. 7 days prior to the Due Date being r...
We have a number of Licensed users who manage a large number of CI's (Mainly our networking guys). My understanding is that the Easy Import function is locked down to Admin's, is there anyway I can give this access to someone with a custom role?
Create an option on the user menu where we have profile and logout option in service portal and on click of that option ui page should come up as a popup
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