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Forum Posts

Change the colour of a checkbox field.

Hello Experts,   I have a requirment to change the colour of a check box(True/False) type field, when the filed is checked. If the check box is checked , the colour of the filed name and the check box should turn to 'red' colour. and it should turn b...

Resolved! Create an Incident from URL but...

So I'm creating an application for an IT help desk. The idea is the customer will walk up to the help desk and swipe an RFID card. Through the application we will gain information like the users first name and last name or an email. With that email I...

Patrick51 by Giga Contributor
  • 2598 Views
  • 11 replies
  • 3 helpfuls

Why does calling getElementById() return null?

So I've been working on this UI Page that triggers off a button and is supposed to display a list of commands to be used in order based off the current record's information.  That part works and the commands are displayed.  However, one of the comman...

jaraujo by Kilo Explorer
  • 1821 Views
  • 5 replies
  • 0 helpfuls

Resolved! Variable set order is not working correctly

I have a catalog item in which i have 50 variables  with order 1-50 and i have a variable set whose order is 10000 and the variables in side that variableset are also marked with order 10001 and 100002  but the variable set is not displaying at the b...

RudhraKAM by Tera Guru
  • 2890 Views
  • 2 replies
  • 2 helpfuls

Resolved! Using TinyMCE or WYSIWYG in a UI Page

New to posting to the community so please bare with me.Use case:User will have the ability at the top of the form that will display a pop-up window with 3 unique fields that are not located on the form. These fields will be displayed and mandatory to...

matt_toone by Giga Contributor
  • 7829 Views
  • 9 replies
  • 4 helpfuls

Resolved! uniqueness of name using business rule

I have a requirement to create before insert  business rule  to Enforce Uniqueness of Name on Server Class Table and Child Server Class Tables .which will produce an error on insert or update after checking for a duplicate name. The code should check...

RudhraKAM by Tera Guru
  • 1899 Views
  • 3 replies
  • 0 helpfuls

Resolved! Business rule on sysevent table

I'm attempting to have certain events moved to other queues before insert based on the event names. It appears that business rules do not fire against the sysevent table save for the heartbeat event. Is there a work around for this?  

pfeifn by Kilo Expert
  • 2713 Views
  • 5 replies
  • 1 helpfuls

Additional comments synchronization between REQ, RITM, SCTASK

Hi ! I would like to synchronize additional comments between REQ, RITM, SCTASK.  I have try this, but it work just in one direction : https://community.servicenow.com/community?id=community_question&sys_id=ff2acf69db5cdbc01dcaf3231f9619e5&view_source...

John241 by Tera Expert
  • 1370 Views
  • 5 replies
  • 1 helpfuls

how to launch external URL in Service Now

Hi Experts,as in Below Screen Shot, we are trying to launch External URL in Service Now we are unable to do that, please suggest how can we do that??Like www.google.com should open after clicking on menu(Navigation)..RegardsAnand Patil

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anandpatil by Tera Contributor
  • 2735 Views
  • 5 replies
  • 4 helpfuls

Resolved! Display Value set to True but not showing

New to ServiceNow so may have completely misunderstood this. I have created a new reference field in one table which references cmn_cost_center. Looking at System Definition/Dictionary, the 'true' display value on the cost table is Code, yet when I c...

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Cirrus by Kilo Sage
  • 1455 Views
  • 1 replies
  • 1 helpfuls

setEccCorrelator() for REST Web Service in servicenow

Hi There! I use REST web service orchestration designer activity in the workflow to trigger the outbound rest message. Is there any way i can capture this request and response in the ECC queue?. I see that designer activity do not capture the eccsysi...