I'm relatively new at SN, and working on User Criteria for Knowledge. The requirement is for users with a specified company that have no roles (explicit or inherited). The company I can pick using the selector, but the absence of roles looks like it ...
Hi I am wondering, why the system allows to create duplicated (multiple) similar records in the "Event Registry" (see screenshot below). According to Docs Online, the Name of the Event is "UNIQUE", which is not validated by the system Does anyo...
Needing help developing a UI page dialog box to re-assign a ticket based upon a ui action button. Where I'm stuck is getting the UI Reference field for the assigned to field to be dependent on the assignment group. <g:ui_form> <!-- Get the values f...
Is it possible to place text in a string variable like in the screenshot? This is not default text, but rather a "suggestion" for the text to be entered...and this needs to work in Service Portal. thanks!
Hello Community,I am trying to modify the out of box "SC Catalog Item" widget which displays the request/incident number using spUtil.addInfoMessage() after submission of the item. Instead of just displaying the number, I want it to redirect to the s...
Hello, the "incident resolved" notification has a line in the message HTML (${mailto:mailto.unsatisfied}) that is calling an email template named "mailto.unsatisfied". When you click this link in the generated email notification, the "To:" in the new...
We have Users who have several email address in our Company but only one email address in their User record. We have an Inbound Action to 'Update HR Case' when they reply to a Service-Now email. If they are replying FROM their other email address not...
Scenario.... I have a user who has 5 approvals waiting for them: User goes to portal and does this: User gets this: Lovely, isn't it? This is the URL: So I notice on the "Approvals" widget: Oh, okay, it's calling the getMyApprovals() funct...
Hello everyone, I am trying to center an image for the header on my main page but the image stays to the left of the container. I am setting the container to Fluid (changed setting in Page Designer) because I want to give a custom margin on the side...
I've set up a data source that is pulling a csv file via an ftp source but whenever I attempt to test load 20 records, it creates inserts as opposed to updating the records that currently exist in the database. Currently I am coalescing on the serial...
Dear all, I have a requirement where I want incident to be created in servicenow where I'll be using inputs from source by using following. (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { // implement resource here v...
Hi,I know.. duplicate notifications - that old chestnut.. but bear with me, I've not found an answer to this elsewhere (and I did check although it may be hiding under a different phrase). Make yourself comfy... lots of words and pictures but hop...
Hello, I am sometimes receiving the following error when trying to get a new Oauth Token via ScriptL " org.apache.commons.httpclient.HttpException: CertPathValidatorExceptionInvalid null response.: no thrown errorOAuthProblemException{error='Invalid...
Hi I am successfully POSTing to an extended Import Set Table and linking this (via Table Transform Map) to a Change Request. The Transform Map has a coalesce on "number" field. The POST (insert) creates a record in the Extended Import Set Table and ...
I m using Flushmessage in Business rule to remove the error message which i added on the form. But i m getting an error message as "Function flushMessages is not allowed in scope x_opt_"Could someone help me with alternate approach... Should i be usi...
