Hi All, Currently I want to change the State of Incident from On Hold to New whenever there is a change in Assignment Group on the form. Can anyone suggest me how to achieve the same. Thanks
Hi, I've inherited a script that has this line in it - approversList.push(gs.getProperty('mycompanyname.other.approver')+""); I'm trying to figure out where it's pulling the value of mycompanyname.other.approver from. Can anyone help? Many thanks. ...
I need to put incident to " in progress " status and send email to assignment group manager. if assignment group is empty, notification should go to assigned to 's primary group manager and if both are not there it should go to a static email.
Hi all How to fetch the details from sysapproval_approver table based inactive user Pending Approval Items I need to display RITM, Catalog Item and Approver details, I Used below script but RITM & Ctalog item not displaying Properly ,Kindly check and...
Hello, I need to trigger an event using business rule on problem_task table once due_date changes, need to subtract 12hrs from due_date and at that time notification needs to be triggered using an event. The problem is that the event is triggered and...
Hi, I am working on creating an Inbound Email Action which creates a CR using the Excel attached to an email. It is being developed on the Developer instance and not on the Production instance. But how will I test it? How can I send an email and to w...
Can I allow users to select the tree picker option? Using incident assignment group as my example, some users want the tree picker while others want the single list? How do I provide the option to choose?
Hi How to get the last work note of the incident and add it to the short description of the incident Need Help!!! Thanks
Hello All, I want to capture the user data into update. As soon I add new record in sys_user table it has to be capture in update set. I tried by adding update_sync attribute to sys_user table, it is not allowing me to add this attribute. Can you ple...
Hi, I was going through one of the OOB script includes : PerspectiumLogger,when I came across the use of lgr.insertLazy() for var lgr = new GlideRecord("u_psp_log_message") in log function. Could you please explain the difference between insertLazy a...
I want to add a Hide/Show button in Record producer. I want to add these in my Record Producer yellow space. If anyone can help It will be an advantage for me. The button should work for toggle. Thanks
Is there a better explanation on how the breadcrumbs widget works in Service Portal? The documentation page https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/breadcrumbs-widget.html is VERY uninformative ...
Hi, I am going through the learning plans provided by the ServiceNow developer portal. I find it very useful and easy to follow but now I stuck at a challenge. I have created a workflow to automate approval and task creation process. If the approval ...
Can anyone tell me how to access the work notes or comments for a given incident through the REST API?
Hi folks, I am stuck at UI script changes on the Change Schedule gantt chart modifications. The Change Schedule calendar is under Change Management - Change Schedule app, but no matter how I change the UI Script or UI macro on this application, the...
