Custom notification for RITM Closure

[Aman_t]

I have one custom notification which will triggered when RITM state update to closed complete, FYI - we are updating the state through flow designer, some how it is not triggered.

What should be the perfect condition for this requirement??

[Siddhesh Jadhav]

Hello @Aman_t ,

To address your question:

Trigger Conditions:
I have created a similar notification on the "sc_req_item" table with the following conditions:

1. Item is [specific item name].
2. Active changes to False OR State changes to Closed Complete.

Who Will Receive the Notification:
I also selected Requested For as the recipient. This means the notification will be sent to the person listed in the Requested For field of the record.

My Results:
I have applied these conditions, and the notification is working perfectly for me. Please refer to the screenshots below for how I configured it.

If this explanation helped you, please mark it as accepted and helpful!

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Best Regards,
Siddhesh Jadhav

[Juhi Poddar]

Hello @Aman_t 

There could be multiple reason for the notification not getting triggered:

1. State Update:

   • Verify the RITM state is being updated to "Closed Complete" in the Flow Designer. Add a log to confirm the change.

2. Notification Condition:

   • Condition (item is catalog item and state changes to closed complete ) should work. As this notification should be sent when the state changes to closed complete for particular catalog item.

3. Recipient Configuration:

   • Check that recipients are correctly configured and active (e.g., Requested For, Assigned To).

4. Notification Settings:

   • Ensure the notification is enabled and recipients have Email Notifications turned on in their profiles.

5. User Email:

   • Ensure the user email field is not empty.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar