Custom variable translation not working on RITM.

[Bhawna]

Hello Experts,

I need to do French translation on my catalog item in the portal as well as RITM.

In my catalog item I have custom type variables. which were not getting translated by loading their translation on sys_translation table. so I used gs.getMessage() and it worked. But after submitting the ticket, custom variables are still coming in English and not in the user's preferred language. 

Please advise.

Thanks in advance,

Bhawna

[Anil Lande · Accepted solution]

Hi,

If you are using widget to show this translated message on custom variable and you are accessing RITM in Native UI then try mapping UI Macro with same functionality. UI Macro will apply changes in Native UI and Widget will work on portal side.

Thanks,
Anil Lande

[Alex Coope - SN]

Bhawna, 

This could be because the entries in the [sys_translated] table might be pointing to the "item_option_new" table when they should actually be pointing to the "question" table which is what the formatter on the form for RITM will read from,

Here's a snap shot of what I mean from our training course on NowLearning (which I recommend you check out):

Many thanks,
Kind regards