Hi Community!
This is about the view rule requirement. I have seen a similar post and that did solve part of my issue.
What I have done so far is:
I have created a custom view "Deployment_view" on change request and I need to make it a default view such that when anyone creates a new change request, they will only be able to create it in this deployment view. Thankful to another post, I could achieve it. This is the script :
(function overrideView(view, is_list) {
if (is_list) {
answer = "Deployment_view";
return answer;
}
var url = gs.action.getGlideURI().getMap();
var sys_id = url.get('sys_id');
if (sys_id) {
var grchg = new GlideRecord('change_request');
if (grchg.get(sys_id)) {
if (grchg.correlation_id == "") {
answer = 'Deployment_view';
} else
answer = "Integration_view";
}
}
})(view, is_list);So as per our requirement, when user goes to module change > click on all > new > he could create it in Deployment view only and based on the condition mentioned, post creation ticket will only be in either deployment_view or integration_view.
What needs to be done:
This is good so far but when user clicks on change module > create new , then this page opens up to select either normal/emergency/ standard and then when we click on say normal, the ticket is still in default view ., How do I set this "create new" module so that even from here, tickets can only be created in "Deployment_view"?
Thanks,
Athena
