Custom with label Type variable is not visible in Ritm,Task and Report

[Srishti14]

Hello Everyone,

Can anyone please let me know the usage and scope of custom with label type variable in catalog item. I have a variable with this type and I'm calling a widget to  select some options from a table in dropdown. After submission of the form all the other variables are visible in variable section of ritm and sc task  except this custom with label variable.

Also when I'm  trying to create a report on the catalog item, all the variables value is showing properly. But for this custom with label type variable it is showing blank.

Can anyone please help to resolve this issue

Thanks,

Srishti

[Ankur Bawiskar]

@Srishti14 

that's because that variable shows information using HTML information inside widget so it's not actually stored somewhere unlike other variables which are stored with their value into table Variable Ownership [sc_item_option_mtom]

So unless you store the options and choices and the selected value in some hidden variable you cannot do this.

if you store the value selected by user you can use some scripting inside widget to show that value as selected choice.

Somehow you need to detect you are on RITM/SC Task form and not on catalog form for your logic to work fine

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Srishti14]

@Ankur Bawiskar 

Can you please tell me how I can store the value of selected option in another hidden variable. I tried doing this by creating a on change catalog client script but it didn't work.

[Ankur Bawiskar]

@Srishti14 

have a hidden variable text variable and whenever html value changes for the element in widget set the value and hide the variable

when widget loads check if this is RITM or SC TASK form

If yes then get value from that hidden variable and set the value again

If my response helped please mark it correct and close the thread so that it benefits future readers.