Custom Workspace Report Widget does not open list of records when clicked

[Jon Parrish]

Hello,

I am creating a landing page in a custom workspace for a scoped custom application.  I am trying to replicate the Single Score data visualizations that you can click on in the OOB Agent Workspace landing page, Incident Overview.  In the OOB Agent Workspace Incident Overview landing page, if you click on the data visualization (such as Open P1 Incidents) it opens a list of records in a new tab related to the report in the data visualization.  However, in my custom workspace, I have created the same data visualization but am pointing to a report that is using a table from my custom application.  When you click on the data visualization in my custom workspace, nothing happens, no list of records comes up.  The report works fine when you pull it up in the standard interface and click on it, the record list comes up.  What is really odd is that I can add the same data visualization which uses my custom table for the report to the OOB Agent Workspace and it works fine, the list of records comes up like it should, it just doesn't work in my custom workspace.  I lowered all the permissions on the custom table and report, but it still doesn't come up.  I am lost and would appreciate any input on this:)  Thank you for your help.

[Satyanarayana C]

Hi,

I was able to reproduce the issue, not able to open list of records from custom workspace score card report.

Let me explore further and see.

Thanks

[Satyanarayana C · Accepted solution]

Hi,

Create an entry in the sys_aw_renderer table as shown below.

I was able to add the custom Renderer field from the list view and not from the form view.

I am able to see the list being rendered for my score card report.

Thanks

[Jon Parrish]

Brilliant!  This totally fixed it, thank you!!  Highlight below is important.

"I was able to add the custom Renderer field from the list view and not from the form view."

[Silvio_Marchio]

Hi @Satyanarayana C,

I'm looking on the same issue, but related to an experience created via UI Builder. When I create a new dashboard and I select a widget different from the list, I'm not able to redirect dinamically based on the widget filters to the list view. 
You have some insight about this ? 
This is my widget: 

and this is the page where I'm redirected

Hope in your help 😄 

Thanks and kind regards

SM