Customer Satisfaction Score field on Interactions table

Shubham Sinha4 · ‎12-20-2023

Hi Community,

Can anyone please share the knowledge about the Customer Satisfaction Score [csat_score] field in the Interactions [interaction] table?

Dr Atul G- LNG · ‎12-20-2023

Hi @Shubham Sinha4

You want to bring CSAT on interaction? Any specific use case?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Shubham Sinha4 · ‎12-20-2023

Hi @Dr Atul G- LNG

I want to understand the functionality this field supports out-of-the-box. There are requirements regarding user feedback so it would help if this field could be used somehow.

Dr Atul G- LNG · ‎12-20-2023

Sorry, mate not such deep idea in this case. Have a try on PDI mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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