Customer Satisfaction survey for Incident/Request.

[abc1233]

Hi All,

I have created  email notification and survey for Incident and Request and that is triggered after incident and Request closure.

1) I have closed 'XYZ' request just few seconds back and closed 'ABC' request few hours back but i didnt submitted 'ABC' survey, after closing 'XYZ' request i received one email notification with survey link and after clicking on that link it is opening survey for 'ABC' request.

But I want like this  if i'm clicking link of  'XYZ' request that should open survey of 'XYZ' request and not any other survey.

Please help me with this.

[Saurabh Gupta]

Hi,
Can you please share the screenshots?

[abc1233]

Yes @Saurabh Gupta  , below are the screenshots

1)Email notification :where request number is REQ0010289

2)Survey: After clicking on the link which is present in the email notification we can see  request number is REQ0010274 in survey

[Saurabh Gupta]

Hi,
Can you share the notification and its mail script if any.

[abc1233]

@Saurabh Gupta  below are notification SS