Customer Satisfaction survey for Incident/Request.

[abc1233]

Hi All,

I have created  email notification and survey for Incident and Request and that is triggered after incident and Request closure.

1) I have closed 'XYZ' request just few seconds back and closed 'ABC' request few hours back but i didnt submitted 'ABC' survey, after closing 'XYZ' request i received one email notification with survey link and after clicking on that link it is opening survey for 'ABC' request.

But I want like this  if i'm clicking link of  'XYZ' request that should open survey of 'XYZ' request and not any other survey.

Please help me with this.

[Saurabh Gupta]

Hi @abc1233 
Can you please share HTML behind "HERE" hyperlink.

[abc1233]

Hi @Saurabh Gupta  , 

[Saurabh Gupta]

Hi,
Can you check you survey setting "One Click Survey" checked.

C	If the provided solution meets your needs, kindly consider marking it as helpful and accepting it as the solution. This helps others who may have similar questions.

[abc1233]

Yes @Saurabh Gupta  I tried that also , it is directly opening the survey if i checked "One click Survey" but same thing is happing in notification it is showing different REQ number if i submit survey and checked in "Survey Responses" it is showing different REQ number

[Saurabh Gupta]

Hi,
The problem with your HTML code, please analyze it carefully.
If you can share, please share with me.