Hello,
I'm setting up a dedicated user who should only have access to Case table.
This user should be able to create, read, and write cases at will; however, when setting up the ACLs for this custom user, I'm unable to select * for writing all fields within the case work item.
I do know that sn_customerservice_agent is a role that has proper access to read, write, and create cases, however, this role has permissions and access that aren't interesting for this setup.
Why can't I select *? I can see that this ACL exists, but when I try to edit it and change one of the roles that it's associated with, it removes the * and switches to --None--, and I'm afraid it might end up saving as --None-- and I mess up the ACL...
How can I create this ACL? Is it an issue with the module?
select scope from here and then create ACL you want (Create, READ, Table.None Write and Table.* WRITE)
Remember simply allowing ACLs won't help. there are lot of things involved around CSM
but that should help you get started
If my response helped please mark it correct and close the thread so that it benefits future readers.
select scope from here and then create ACL you want (Create, READ, Table.None Write and Table.* WRITE)
Remember simply allowing ACLs won't help. there are lot of things involved around CSM
but that should help you get started
If my response helped please mark it correct and close the thread so that it benefits future readers.
