Customer service Management Stimulator

[Satyapriya]

Hi Everyone,

I am doing a course named Customer Service Management (CSM) Simulator (Course) , In this course they have given some requirements which are quite confusing  Below are the requirements:

As a ServiceNow CSM System Admin, you have been asked to create accounts for ABC Corp and its subsidiary ABC Corp USA as well as their partner GSI Tech. 

ABC Corp should have two contacts, Carla Kelly and Adam Johnson.  Adam should be configured as the customer admin. 

ABC Corp USA has one contact, Ursula Vernon.  GSI Tech has a partner admin named Peter Robinson. 

IMPORTANT: Each contact should have a User ID of firstname.lastname.

1. Create an account for ABC Corp.
2. Create an account for ABC Corp USA with ABC Corp as its parent account.
3. Create a partner account for GSI Tech.
4. Create contacts with User IDs under the respective accounts for Carla, Adam, Ursula and Peter.
5. Assign the customer, customer admin, partner and partner admin roles as specified above, to the users directly.
6. Make Adam, Ursula and Peter the primary contacts on their respective accounts.
   
   I have created two accounts ABC corp and ABC corp USA.I got stuck on the point 3 and point 4 &5.Need help?

Not all contacts have been created correctly. Make sure you have created User ID's for each contact.
Not all contacts have been associated to the correct accounts.
Not all contacts have been allocated the correct customer/partner roles.

[JayArray]

Thank you! I couldn't believe I got those 3 errors just because of that space!!!