Hi all,
We've got a reference type within a form that provides a list of users from our sys_user table.
When accessing this field via the Service Portal, it's a simple clickable drop down as you can see below.
The issue I have, and I'm sure others too, is that it only displays a list of names. When there are multiple (duplicate) names like I've selected, it's impossible to know who is who and users are sometimes selecting the wrong person. This has become a pretty big issue for us.
Does anyone know how to customise this field so it can display multiple information within the drop down to differentiate users such as email address, etc. as well as the current display name? This has to be applicable within the Service Portal view, however.
Hi Nathan
Ok now is clear..my bed I thought about something custom.
You were working on a record producer..a variable. Right ?
You need just to set the this field
Here's the result in the service catalog.
Probably this is the answer you were looking for
Hi Nathan
There is a way. Apparently you can use this attribute
display-fields="'fieldA,fieldB'"
Here's an example on my instance using location
<sn-record-picker field="location" table="'cmn_location'" display-field="'name'" display-fields="'city,zip'" value-field="'sys_id'" search-fields="'name'" page-size="100" ></sn-record-picker>
Here's an example with the usual single attribute
I hope this will help...and in case is correct mark it
