Customize preview of bell icon notification

[VP7]

How to hide short description field and add another field in the preview?

 

[Community Alums]

Hi @VP7 ,

That's the Provider Notification, if you are in Tokyo then it's not configurable unfortunately.

In Utah You can,  While Creating the content for the Provider notification , select the Route to be " Next Experience Route" and whatever you want to display on heading and message, it would display while clicking on the Bell Icon.

Also, Create a provider notification 

[varunp]

Is there a way i can add the datetime field?

The requirement is to add the notification sent datetime.

[integrant]

This is ower a year old discussion but I have the same problem.
I can use variables found in ticket, like this:

# Message content
[${sys_created_on}]
${sys_updated_by}

But datetime takes too much space so I'd like to format it to only contain HH:mm

ServiceNow documentation is suggesting on using scriptable actions but I have no idea how to use them.
When I tried to use an action it doesn't seem to do anything.

# Notification action script
(function action(execution,action,notification,target) {
        notification.setMessage('Ticket ' + target.number + ' has been updated.\n\n' +
                                'Short Description: ' + target.short_description + '\n' +
                                'Updated By: ' + target.sys_updated_by);
})(execution, action, notification, target);

So it should be possible but the documentation is somehow lacking on good examples as always...

[integrant]

This is ower a year old discussion but I have the same problem.
I can use variables found in ticket, like this:

# Message content
[${sys_created_on}]
${sys_updated_by}

But datetime takes too much space so I'd like to format it to only contain HH:mm

ServiceNow documentation is suggesting on using scriptable actions but I have no idea how to use them.
When I tried to use an action it doesn't seem to do anything.

# Notification action script
(function action(execution,action,notification,target) {
        notification.setMessage('Ticket ' + target.number + ' has been updated.\n\n' +
                                'Short Description: ' + target.short_description + '\n' +
                                'Updated By: ' + target.sys_updated_by);
})(execution, action, notification, target);

So it should be possible but the documentation is somehow lacking on good examples as always...