CUstomize Slush Bucket

[Varun Naidu]

Hi Experts!!!!

Good day!!!

I have a query I need to add Short description in the slush bucket.I was able to add it under the Practice but Need to add the short description beside the INC/SRQ  

I want to add short description in the colored line space.

Kindly help.

[Allen Andreas]

Hi,

It's going to require some customization. See example here: https://community.servicenow.com/community?id=community_question&sys_id=0724c329dbd8dbc01dcaf3231f96...

[Varun Naidu]

Hi Allen,

Thank you for the link I have changed the Attributes of Shortdescription to

 glide_list,ref_ac_columns=number,short_description,ref_auto_completer=AJAXTableCompleter

I can see the short description on the slush bucket after the Incidents/Service request but not beside them(INC/SRQ)in he slush bucket.

Need help here

[Varun Naidu]

I am unable to figure this issue as I am unable to get the short description beside INC/SRQ

[Varun Naidu · Accepted solution]

Hi All,

Thank you for your valuable suggestions but I was able to finally get the short description in the collection box beside INC/SRQ.

I have followed the below link in order to get the short description listed below the Slush bucket

https://urcompany.service-now.com/incident_list.do?sysparm_view=sys_ref_list

Now in order to get the short description beside INC/SRQ in the collection box.

Open an Incident>>Configure dictionary>>Create new>>

In the calculated tab enter the below script and check the calculated check box.

(function calculatedFieldValue(current) {

// Add your code here
return current.number + ' - ' + current.short_description; // return the calculated value

})(current); 

and finally got the Short description beside the INC/SRQ.