customized order of values in reference field dropdown on incident form

panu
Tera Contributor

we have requirement like "to get 20 most used service offering in incident and remaining service offering by alphabetically for variable in that is a reference to (service offering) table "

 

we are able to get the values that is in form of array of sys_id via script include & passing this to reference qualifier of variable .

 

but still drop down is defaulting too alphabetically .

How do I order the way the values display in the drop down?

 

 

1 REPLY 1

Daniel Madsen
Kilo Sage

Hi panu

 

The Reference qualifiers link can help you understand how to customize query results and potentially control the ordering of values displayed in your variable's drop-down.

 

Reference qualifiers - https://servicenow.com/docs/bundle/yokohama-platform-administration/page/script/server-scripting/con...

 

If this helps, please give it a helpful vote. And if it’s what you were looking for, go ahead and accept the solution. Thanks,
Daniel Madsen