Customizing my request widget

dmi95 · ‎02-10-2023

Team,

Is there anyone who have cloned and customized the my request widget to show incidents and requests separately? For example, under view we should have option called open incidents which lists incidents which are in state open and closed incidents to list closed incidents alone?

BharathChintala · ‎02-12-2023

@dmi95 Yes that will be easy.

You need to design a page first and Icon list widgets to it and configure them with how you wanted.

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

dmi95 · ‎02-13-2023

Hi @BharathChintala

Thank you for your response.

I have created a page and added a simple list widget to show open incidents and added that page link as a menu to the icon menu widget list. See below. Can you please let me know if there is a way to customize the OOTB "my request" widgets with many options under view like open incidents, open requests, closed incidents and closed requests and upon changing the options it should show the relevant results. Currently it is showing request, incidents and tables defined in request filter module together.

BharathChintala · ‎02-13-2023

@dmi95 Yes we can. First create new page and to my request page see page design and add same number of containers

then see widgets clone all widgets and rename to incidents related then add them to your page

now go to each copied widget and change the scripts from req item to incident

this will take some time you need to modify whole script accordingly to check incident data

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

dmi95 · ‎02-13-2023

Hi @BharathChintala
That works for incident.But we need to add more options like change ,problem,custom table tickets and on selection of the option,we need to show the table tickets.As you said we might need to modify scripts at several places for it.