Customizing Virtual Agent Topic Picker

[Patrick71]

ServiceNow's virtual agent (see https://support.servicenow.com/now) displays topics like this:

Whereas the OOTB sendTopicPickerControl() method displays an uncategorized list of topics. How do I customize virtual agent so that the topic picker shows topics by category, like ServiceNow's? 

[maryamkargar · Accepted solution]

Hi,

You can try the solution proposed in this link: How to show topics in Virtual Agent under a category - Support and Troubleshooting (servicenow.com)
Hope it helps!