Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace)

George_1
Tera Guru

3 weeks ago

  • A dashboard is configured and accessed from CSM Workspace.
  • When users click on a dashboard report record, the record opens in the Native UI instead of remaining within the Workspace experience.
  • This behavior occurs when Next Experience is turned OFF.
  • When Next Experience is turned ON it opens in workspace itself.
Is this expected product behavior? or is there any property which controls it.
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l457
Kilo Patron

2 weeks ago

Would need to know more about the specific setup of your page and what components are included to give definitive answers. Is this a custom or oob page? Experiences are a mess but it is somewhat possible to figure out the inner workings of the components by examining the macroponent definitions and bundled ux assets.

 

I hypothesize that the presence of the app shell ie an event handler defined in it is required for the route navigation to work for your situation. You can configure the page/list in a way that you are able to own the event handling.

The obvious other option is to just force next experience.

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