dashboard sharing option not showing users - Only Roles

[MohamedSultan]

I have an on-prem customer, the owner of the dashboard can not share it with individual users, only with roles. Is there a reason?

The "Grant access to" list does not show individual users, only roles.

Thanks 

[Dr Atul G- LNG]

Hi @MohamedSultan 

https://www.servicenow.com/community/platform-analytics-forum/dashboard-sharing-option-is-missing-wh...

https://www.servicenow.com/community/platform-analytics-forum/share-icon-is-not-available-in-dashboa...

[pavani_paluri]

Hi @MohamedSultan ,

System Property Limitation:

Some on-prem ServiceNow instances have the property glide.cms.enable_user_dashboard_sharing. If this is set to false, users cannot share dashboards with individual users, only with roles.

On-prem customers often implement stricter controls:
To prevent accidental data exposure.To enforce role-based access.As part of security/compliance standards (e.g., GDPR, ISO)

Version Limitation or Customization:
Older versions of ServiceNow only supported role-based sharing in some dashboard modules.
The Performance Analytics and Next Experience (UX) dashboards have different sharing mechanisms.
Some customers customize the UI policy or form configuration to hide user sharing intentionally.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[nityabans27]

Hi @MohamedSultan,

Dashboards on on-prem ServiceNow can only be shared with roles, not individual users.
Reason → It’s intentional: role-based access is better for performance, consistency, and governance.
Workaround → Create a dedicated role or group, assign it to the user, and share the dashboard with that role/group.
Please accept it as solution and mark it helpful.