Dashboard URL is giving an error

[Pooja P]

Hi Team,

We have non admin users facing issue after upgrade from Xanadu to Yokohama the below URL used to work before for the user but not now.

Instance namenow/nav/ui/classic/params/target/%2F%24pa_dashboards_overview.do%3Fsysparm_border%3Dtrue

now giving error as {{ setEmptySearchResultMessage(); }}.

No issue for same user in dev and test but can be seen in prod . If we reload the form it is working fine and observed after Reload 

instance name /

now/nav/ui/classic/params/target/%24pa_dashboards_overview.do%3Fsysparm_border%3Dtrue.

The only difference observed is %2F% is available in first instance.

Can someone suggest what may be the rootcause ?

[Ankur Bawiskar]

@Pooja P 

raise a case as this happened after the upgrade.

[Bhuvan]

@Pooja P 

Go to System Definition -> Plugins and check for any updates available for plugins Platform Analytics, UI builder and Data Visualization components. If yes, update it to latest version, clear the cache using /cache.do, logout and login again.

I have seen random issues happening when plugins are outdated and updating it helps to fix random unexpected behavior.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

Hi @Pooja P ,

This seems related to URL encoding changes after the Yokohama upgrade. The issue occurs because %2F (which represents “/”) is being handled differently, causing the page to fail to load correctly for non-admin users.

After reload, the URL is interpreted without %2F, which is why it works fine.

You can refer to these discussions — they explain similar behavior and possible fixes:
🔗 URL encoding changing “%2F” to “/”
🔗 UI Action – remove the %2F in URL

If my response helped, please mark it as the accepted solution so others can benefit as well.