Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Workflow- current tab/step is not highlighting - how to fix this?

LaasyaV71587518
Tera Contributor

LaasyaV71587518_0-1760997416149.png

4 REPLIES 4

GlideFather
Tera Patron

Hi @LaasyaV71587518,

 

is this a custom scope?

 

Also, was it every working and suddenly stopped or it was never highlighted? please provide more context, a single screenshot is not sufficient to give you meaningful response :((

_____
This reply is 100 % GlideFather and 0 % AI

Hello! Yes this is a custom scope- I am trying to make a booking page, (New booking, Booking inpending, Booking confirmed, booking canclled) I want each step to highlight every step of the way 

@LaasyaV71587518  And was it created from scratch or copied/inspired by OOTB?

 

If the latter option, try to see if there is any script or confoguration that is highlighting the states - e.g. Field Styles or anything similar... I don't have any experience with this in particular 😞

_____
This reply is 100 % GlideFather and 0 % AI

M Iftikhar
Tera Sage

Hi @LaasyaV71587518 ,

The tabs that highlight the current stage on the form are called the Process Flow Formatter.
Each tab (or stage) needs a condition set — for example, if the State is “New” then highlight “New Booking”.

If those conditions aren’t defined, the workflow won’t know which stage to highlight.
You can refer to this video for step-by-step guidance:
🔗 https://www.youtube.com/watch?v=sg601aRMN4E

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

In this video I've explained that how to create process flow formatter in incident form. If you really like my effort please like this video, subscribe my channel and share to your friends. If you have any feedback, please write in the comment box.