Data Lookup for extended table?

[k0a1a]

Hi Community,

I extended the table incident and now I want to expand out-of-the-box Priority Data Lookup onto this new table.

So I created new entry in dl_definition with the Source Table = MyNewTable and all other options (including Matcher Table) exactly like in "Priority Lookup", the ootb Data Lookup Definition for incident. I also replicated Matcher Field Definitions and Setter Field Definitions.

And then... nothing happens! Priority is still automatically calculated in incident, but not in MyNewTable.

Is anyone aware of any caveats here? - thanks in advance!

[Alikutty A]

Hi Oleksiy,

Have you added the Force Priority Calc business rule on your table. This triggers the data lookup for setting priority based on impact and urgency.

Thanks

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[k0a1a]

Hi Alikutty,

this Business Rule is inactive out-of-the-box, it's not running on my incident table.

I presume it belongs to old priority calculation mechanism, yet prior to Data Lookup.

[Alikutty A]

Can you share a screen print of your new data lookup? Are you using new impact and urgency fields or extended ones

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[k0a1a]

I use existing (inherited from incident) fields.

Therefore I believe I can reuse existing Matcher Table dl_u_priority with all its content, because the values in extended table won't change compared to incident.