Data Lookup for extended table?

[k0a1a]

Hi Community,

I extended the table incident and now I want to expand out-of-the-box Priority Data Lookup onto this new table.

So I created new entry in dl_definition with the Source Table = MyNewTable and all other options (including Matcher Table) exactly like in "Priority Lookup", the ootb Data Lookup Definition for incident. I also replicated Matcher Field Definitions and Setter Field Definitions.

And then... nothing happens! Priority is still automatically calculated in incident, but not in MyNewTable.

Is anyone aware of any caveats here? - thanks in advance!

[k0a1a]

mkaufman, thanks for your contribution.

I'm aware the definitions are not inherited, that is, records in dl_definition.

That's why I created another definition / another dl_definition record specifically for my extended table.

With this design, the only thing I expect SNOW to reuse is the table with urgency-impact combinations.

And I still don't see any reason why it should not work.

Unfortunately ServiceNow did not express any interest in investigation of this "feature" (which is most probably a bug) and closed my incident with the reason "custom feature not covered by SNOW support". Pity.

Thanks for the script!

Just to mention, in order to simulate ootb Data Lookup, you gonna add a business rule with the same logic in it.