Data of Dot walked field on form is showing as empty , although I can see data on the source

[Kumar38]

I am displaying a dot walked field (type :duration ) on the form and the data is being shown empty , although I can see data on the Source.

[Deepak Shaerma]

Hi @Kumar38 

If you’re encountering an issue with a dot-walked duration field displaying as empty on a form despite there being data in the source record, it could be due to a few reasons. 
- Ensure that the role associated with your user account has the necessary permissions to view the field in question. ServiceNow implements access control rules that may restrict visibility or editability of certain fields based on user roles.

- In cases of dot-walking, you are accessing fields from a related table. Ensure that the dot-walked notation is correctly specified. For example, if you’re trying to display a duration from a related table, the notation should be something like related_table_name.duration_field_name ,  A typo or incorrect field reference can lead to empty displays.
Inspect if there are any active Client Scripts or UI Policies that might be inadvertently hiding the field or clearing its value under certain conditions. Both client scripts and UI policies have the capacity to manipulate form fields dynamically.

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma

[Dipen Wadhwana]

Hi @Kumar38 ,

Check Field Permissions: Ensure that the user viewing the form has the necessary permissions to access and view the dot-walked field. Review the field-level security settings and user roles to confirm access rights.

Please mark this response as helpful if your question has been answered correctly.

[Dipen Wadhwana]

Hi @Kumar38 ,

Did you managed to resolve this issue?

[Kumar38 · Accepted solution]

There is a issue with the logic that populates the reference field and hence the data is not visible as I didn't populate the right record in reference.