Data Policy Exception: The following fields are mandatory: Comments

Admin7267
Kilo Sage

‎02-07-2024 06:31 AM

Whenever I fill the comments and hit Reject button I get the data policy exception but still it gets updated and approval is rejected. There is a data policy applied on sysapproval_approver table to make comments mandatory when approval is rejected.

 

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I found similar thread from the below URL but it was not useful.

Data Policy exception : The following fields are m... - ServiceNow Community
 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2024 06:46 AM

Hi @Admin7267 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957528

 

https://www.servicenow.com/community/itsm-forum/data-policy-exception-the-following-fields-are-manda...

 

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Community Alums
Not applicable

‎02-07-2024 07:05 AM

Hi @Admin7267 ,

Please refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957528

 

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