Database Encryption Support

[Mike_Wang]

How to use Database Encryption within serviceNow?

[mikeadler · Accepted solution]

Hi Mike,

Thank you for posting your question to the community. To use Database Encryption, you would have ServiceNow activate Database Encryption for the instances running in your ServiceNow environment. With Database Encryption, the data for those instances remains encrypted while at rest in the database. Therefore, there is nothing for the end users or the Servicenow instance admin to do in that respect because data is decrypted (i.e. in the clear) whenever it is needed by an application running on the instance. Database Encryption is available for purchase as an add-on option through your ServiceNow account executive. 

With respect to the discussion here, Database Encryption solves a different requirement which is encryption of data at rest only at the database tier whereas Edge Encryption ensures application tier encryption in transit, in use and at rest. Therefore, both of these options can work in tandem.

To learn more about either of these options and the impact, you might want to check out the recent update to the ServiceNow Data Encryption white paper.

Could you please kindly mark my response as correct and/or helpful if you found it useful? 

Kind regards,

Mike