Date being converted to an invalid date automatically by system

Katie A
Mega Guru

Hello, We are having issues with the ServiceNow date formats in our dev instance.

The system automatically converts the date format to include the timezone string "EDIT" at the end and this prevents from being able to save records.

Example:

2016-10-18 16:23:12 --> Was changed by the system automatically --> 2016-10-18 00:00:00 EDT

Steps to reproduce:

Open an existing or new incident and assign it to Service Desk

Put in a date in the "Due Date field"

The system strips off the time, and adds the timezone "EDT" at the end of the date.

The date then fails validation with "Invalid Date".

This was strange since it started happening randomly today on our Dev instance. I was working on something unrelated and did not make any changes to the date configuration.

Screen Shot 2016-10-18 at 5.45.50 PM.png

6 REPLIES 6

Paul Ciarfella
Tera Guru

There are two other reports in the community:


https://community.servicenow.com/thread/230330


https://community.servicenow.com/thread/235348



The solution for some has been to log out and back in again.


The Consultant
Tera Contributor

1. Go to sys_properties.


2. Open the properties with name "glide.sys.time_format"


3. Change the value to HH:mm:ss


4. Anything after ":ss" should be removed. (eg, HH:mm:ss a or HH:mm:ss z)