Resolved! flow design or scheduled job for inactive user removal
Is there any OOB or custom flow design or scheduled jobs to delete inactive users by triggering request to line manager for approval and once its approved delete users from ServiceNow.
Forum Posts
Resolved! How to retrieve variable values in Flow Designer
I'm working with Flow Designer and have a subflow that creates a Catalog Task. On the catalog form, there is a server field, which is a lookup select box pulling from cmdb_ci_server . I need to populate the Configuration Item(cmdb_ci) field in the Ca...
Some KB Articles not showing on ESC portal after search
Hi, As stated on the subject, some articles that I need to see are not showing up even if I enter the exact match case title upon searching on ESC portal. Here are the ff. investigations that I did:I checked the articles I'm searching and the state i...
Custom Dashboard question, triggering widgets to appear
Hello Is there any way to trigger the dashboard to hide certain widgets depending on a selection on a widget itself? One of our dashboards uses two different reports to report for two different metrics. We want the ability to choose which report wid...
Create playbook action to do server side validation in before proceed to next activity
I have created custom Activity Definition. I need to create a Playbook Action where it will check if necessary records from other table has been created. If the records are created, it will proceed to next activity. Is this possible?
How to add wait condition in flow designer until variable in sc_task table get updated?
Hi, I have requirement to generate approval for sc_task, if variable in sc_task updated as 'true' then I should generate group approval for that task using flow designer. Can anyone help me to add wait condition until variable got updated in sc_task...
problem in take_survey page in community
when i try to write URL /community?id=take_survey it shows the content of home page and the URl is kept as it is "/community?id=take_survey "
Resolved! Best Practice for Updating Plugins
Gurus and Experts,What is the best practice for updating plugins that are already existing/installed in our system?Do they update by themselves? Or what is the best discipline?TIA,SM
Non-Admin User can't call Script Include from Client Script
Hi community, I have already searched through multiple articles, but unfortunately no one has been able to help me.Here is the problem in short:I have created an Action Assignment, which acts basically as a related list UI Action in the risk workspac...
Resolved! How to set reminder time in iCalendar invite
Hi I am using the Calendar invite, integrating to Outlook, as part of Change Management.It works fine using the below script, though I have been asked for it to set the Outlook reminder to 2 hours before the start time.Is there a line to be added tha...
Tracking CIs in special conference rooms
The requirement is to have a list of conference rooms that are only used by VIPs and to keep track of the CIs in the rooms (audio/visual, telecom, etc) so that these facilities are always available and in top condition. Since there's not a class for ...
Resolved! Flow Context UI Action not working in Service Operations Workspace
Hello - I am trying to get our 'Flow Context' UI Action on the RITM table to work within Service Operations Workspace. The UI Actions opens the flow designer flow that is executing from the RITM. The option shows up in the Form Menu, however, once ...
Resolved! Adding Attachments through ATF in portal for catalog item or record producer
Hi,For my current catalog item adding attachments is mandatory.I am not able to upload attachment using 'Add Attachments to Form (SP)' for catalog item in service portal. and there are not any steps available for upload attachment under "Service Cata...
Empty field on catalogue item appearing as NULL on requested item
I've got a catalogue item that allows a user to not select a certain field and they can leave this empty:From the screenshot, the user can leave the New Lab Level/Platform Child field empty. However, when a user submits their request, it appears as N...
