Hi I'd like to track the number of times a field changes in the Activities section on a form. There is a 'Outcome' field that has been added to the form & I want the Activities notes to increment number of times that field has been changed. I am work...
Hi Folks, So I want to add 2 comments to a case from a script include. Below is the code: var reason = "Does not satisfy the project activities"; var comment = "test NOTA comment"; var taskGr1 = new GlideRecord('sn_wsd_case_workplace_case'); taskGr1...
Hi all, I've come across this problem when trying to add closed incidents to a problem via the incidents related list tab in the problem form. I have it set up so that ITIL role users can relate a closed incident to a problem via adding some changes ...
Hi All,We have a requirement to assign assets from the alm_hardware table to users once the task is closed. We tried implementing this using a client script, and it works fine for all assets except for one model category. For this particular category...
Hi everyone, I have created a new flow for my catalog items in ServiceNow. However, when I submit a request, it still follows the default execution plan for approval instead of my custom flow. I have already:• Attached the new flow to the catalog ite...
Hi , In Outlook, we receive various security alert emails from "Microsoft Security" with subjects starting with "[SECURITY ALERT]". We need to create an incident in ServiceNow for each of these emails and assign them to a specific security team.Could...
I'm trying to setup a notification for when a certain catalogue item is completed. The catalogue item contains a list of business application that a user chooses to update. I've created a business rule that triggers the event: I'm trying to use the f...
Hello TeamI have a reuiqrement to enable OOb RIsk assesment and disbale the legaCY ONE WHILE ENABLING oob I DID DISABLE THE LEGACY Risk assessment Ui action but still it is showing i have no idea from to hide it, Please guide me for this
I've got a catalogue item that involves submitting a spreadsheet. At the moment, if there are any issues with the data within the spreadsheet, it generates error messages on the work notes of the RITM:This is produced via a script include. However, I...
HI, When we select Assigned to in demand form then aszignment group shows the group hierarchy properly. But when the same user slected in project manager field in project form, assignment group hierachy shows all the active groups which is incorrec...
I am trying to redirect URL to a Service Portal page, but i can't able to do that.current.approval_status = "approved"; current.update(); var url = "https://sarvatrdev.service-now.com/cgn"; action.setRedirectURL(url);
How can we implement Risk Assessment for Change after enabling Risk Assessment Plugin?
Hi All, -> We have configured the approval in flow designer with 2 levels of approval in Change-Assess state,1. change coordinator approval2. change manager approval-> once the change coordinator approves the change, it is moving to change manager ap...
Hi Community,I am using a Multi-Row Variable Set (MRVS) in a Service Catalog item, and one of the variables in the MRVS is of type HTML. However, when the request is submitted and viewed in the request (REQ), requested item (RITM), or task form, the ...
