Hello,I dont have much experience with flows and approvals so I would really appreciate some help!I am trying to create a flow that would trigger when an HRIT Operations case is updated. The part I am struggling with is, I need to send out an approva...
How do I create a clustered bar chart for incident trending year on year, which compares Jan 2024 and 2025 side by side, then Feb 2024 and 2025 side by side, etc.Example attached
How do customers handle the following:If a fulfiller "Close Cancelled" any task, what state should the RITM and Request be updated to?If a fulfiller "Close Skipped" any task, what state should the RITM and Request be updated to? Does anyone have a sc...
Is it possible to copy UI policy actions to another UI Policy? I have a situation where the UI policies I have are fairly complex and the UI policies are against the same items but I just need to change visiblity/etc. and having to manually recreate ...
Hello All, The email address is clickable but there is no action to open Outlook application when being clicked.Please help to advise.my JSON code in Contact Card component:/** * @Param {params} params * @Param {api} params.api * @Param {Transform...
Hi All, I am stuck at a point where I am not able to handle one situation. There is a variable in an item which is hidden in some scenarios, but when approval emails trigger, it also includes that variable. But it should not be there in the mail. Att...
Ok so I have two variable date fields:start_dateend_dateOnce the start date is entered I want the end date to automatically be updated to 90 days after the start date.So I have added an on change catalog client script as follows: Type - onChangeVaria...
Hello Everyone, What is the exact differences between Support and Surf? They have a lot of things in common it seems. Thank you!
I was wondering if there is a way to suppress the info banners that show the roles that were added to a user when adding them to a group via Flow designer. Here is a picture of what I mean:These will show up in employee center then a manager or appro...
When we upgraded to Xanadu Patch 0, the login page no longer displays our company login.Is Xanadu no longer using the banner image that is set on My Company? How do we fix this? Thank you!
Hello. Within an HR Service, if my Fulfillment Type is set to "Service Activity", is there any way to have Approval or Task records triggered conditionally? Or do I have to switch to "Flow"? Many of our HR Services have Category and Subcategory var...
Hi ServiceNow Gurus!I am creating a business rule that needs to show the first record created in 'sys_user_grmember' sorted by 'sys_created_on'. Part of the code in mybusiness rule is:var grug = new GlideRecord('sys_user_grmember');grug.addQuery('use...
I created a custom variable formatter (sys_ui_formatter ) for my custom Cases table using "com_glideapp_questionset_default_question_editor".All Cases are created from a record producer. And although I created and made the formatter available on the ...
Hi, When I am installing RPA, I am getting 403 forbidden error. Can anyone suggest solutions to resolve this issue.
I have a Notification that is set without any information in the "Who will receive" section (all fields completely blank). In the "What it will contain" section, the Content type is HTML and plain text and the line ${mail_script:Test Records in Rewor...