I've seen multiple tutorials that discuss using variable substitution in the resource path as shown in this screen shot.Can I use the same variable substitution in the base url? Why do I want this?... For the same reasons that we get dev, test, and p...
Greetings,Element used: Workspace: BCM WorkspaceTable: EventCode written in : UI Action (ClosedComplete), Workspace Client Script field. We have a requirement where upon clicking on a button the 'closed on' field should get populated with current dat...
In our company we service now ITOM for creating tickets for alerts or events. and we manually enter some important inctask fields into Microsoft One note like incident number, Asset, Assignment grp and severity. so is there any possibility where we i...
This area is new to me so maybe I'm just making a simple error. I want to display a Widget within the Service Portal. I created a Custom with label variable and selected the respective widget under Type Specifications, but for some reason the Widge...
Hello, we are having issues with a import towards a MIDserver, we get "Did not get a response from the MID server" everytime. We think the datasource password might be wrong,
Hi Team, I am trying SOAP integration where I have been provided with the WSDL but the client is just having the API Key. How can I establish the connection using token? When asked about the user name and password for the authentication client mentio...
Hi, I want to display Hyperlink within the catalog item variable in serviceportal. Ex: <a href="https://www.google.com">Click Here</a> In serviceportal i want to display Click Here as hyperlink in the catalog item.How can i achieve this. Regards S...
Hi I have a requirement to create new state transitions that do the following on Change Requests: 1. Automatically transition from Authorize state > New state if the planned start date is in the past. 2. Be able to manually transition from Authorize...
Hi ,We have SG-SCCM in our instance (dev). We have gone through the guided setup, however, the last used data is not populating into usage table.We ran a custom query to check the behavior and it also ignores the records.The OOTB creates a query dyna...
Hi Experts,I need to translate the "details" tab in workspace, tried to do this in several ways like translated text/messages localizations.all the other tabs beside it was automatically translated except the "details" and "more" tabs above the HRC p...
I want to create KPI which shows SLA compliance rate of CSM case how to do this i want know the conditions
Hello,I have an issue with a script and I don't know what wrong.The script returns the same value for x and y instead of two different values. Can you help? var x,y; var req, item; var i=1; var gr2 = GlideRecord('sc_req_item'); gr2.addQuery('request...
Source File has a field Vendor id and mapping this field to a dot walking field on the target table. Here is the script i am trying in onbefore. After running the transform the value of the target field is empty.Pls suggest if (source.u_cmp_vendor_id...
Why i am not getting the appprove or reject button , i am the cab manager .How can i resolve this
On Change request form , there is a field on form as well a related list tab -> Service Offering. if the service offering field is filled the tab is visible, if it is not filled tab is not visible. We have checked UI Policy, client script, Business r...
