Hi Team, We have a requirement to capture form field values of user submitted RITM in catalog task worknotes.Example: Post submission of RITM ticket, catalog task is assigned to particular group, only the group members can modify RITM values, when an...
Hello Team,I need your help on how to implement below approach I have a customer requirement to create tickets via integrations. To create these tickets, we are using cert_task OOB table however we have created a separate application in application n...
trying to get the managers list from script include and adding all of them in cc in notifications email script.have list of event mappers. need to check if one of the event matches from the event mapper then execute the below. But its not executing. ...
Hello Guys, I am planning to take CIS - ITSM exam. I just wanted to know the exam pattern of the latest version (xanadu). Whether the pattern will be same as washington release or is there any modification in latest release?
Hi, We have a business rule where it adds the approver user role when there is a new approval request inserted and if the approver doesn't have the approver user role. We have a requirement to remove the approver user role from the user record whenev...
Hi Team,I want sow page for HRC to be read-only. How we can make form on workspace read only and UI Actions to be freeze? Like entire page must be read-only.
If we create ACLs on a table within a scoped application, will those ACL checks apply only if the user is in the scope of the table? If user is in some other scope, will access to whole table will be restricted even if user has roles for CRUD on the ...
Hi Members, I have written the Client Script in the form and want to apply the same in the Service Catalog. I know that Client Script are not meant for Catalog Items for that I have to write a Catalog Client Script. But is there a way to call the Cli...
Hi Members, In an interview it was asked to me to "How to call Client Script from Catalog Item or Catalog Client Script"? Please suggest. Thanks,Neha
Hello All, I have the below script UI Action which converts RITM to INC.I need help in opening the newly created INC in a new tab. How do I do it from client side as I now understand it cannot be done through server side function openinc() { var...
Hi @Ankur Bawiskar , We are planning for Yokohama release , and we received change requests from servicnow for DEV , TEST , and PROD i have not participated in upgrades before , can you please help me with the pre requisites need to be done before up...
Hello Team In service portal we have added a new menu as system status were i want to display a image from the db_images table. I have created a new field custom glyph in Menu item table(sp_rectangle_menu_item) i want it to display the image i selec...
Hi, I am trying to look for a way to dynamically change the choices of an interactive filter in a dashboard onload event within the Service Portal. The list of choices in the interactive filter would be dependent on a widget at the header of the page...
I'm using postman to generate OAuth Token for specific users in my instance and I wonder if there is a way to get user info based on their tokens ?
Hello All, We are facing challenges regarding to select project time category and resource plan in the timesheet portal.Kindly help where we can add the values in the system to display them in the portal. Thanks.
