Hello All,I have a classification prediction model to predict assignment group of the call. The model is taking input as short description, description and u_account. But sometimes prediction model gives below error - 400: Results from Prediction we...
Hi, I need to avoid multiple messages popping up in the list view when we do a mass update , for this we used Flushmessages() , but it doesnt work on Scoped application. Is there any way we can avoid multiple info messages from the list?
I want for specific backlog use specific story status, is it possible to show/hide story status from dashbord by catalogue in agile 2.0 Thanks
Hi All, Could anyone help me configure or apply dark mode theme to the now mobile and agent application. Thanks 7 Regards,Amala.
I want to ensure that only Group type= Active groups are seen in "user group" dropddown of checklist formatter.Which dictionary entry I should edit?Which table I should edit?If I select Group type= Active groups in dictionary for assignment group, wi...
Hi Team, I have a requirement to translate catalog as well as catalog variable along with the choice in FRENCH language .How do I achieve this. The only restriction is we can use catalog translation UI action on the top header of catalog page
I have a scenario where, for a catalog task, I need to generate approvals based on state change. There can be multiple groups involved, and a user from each group must approve the task for it to be marked as approved.If any group rejects the task:I n...
Most of our clients communicate in Spanish; however, we currently have a client who must be served in English. Our service desk specialists do not fully master the English language, so every time they need to read or respond to a request in that lang...
Hi everyone!I wanted to know if there's any way to send critical notifications to dynamic users from incident form other than on-call schedule.
I want to configure 2 level approval workflow on the control life cycle After the review stateOnce the control is moved to review, state after the attestation, I want to configure a two level approval. So first approval should go to the control. Owne...
I need to add additional fields to the Service portal Open tickets menu for My Request widget. Custom fields for current Approvers and Stage.
Hi Everyone, I have created a custom Scripted REST API (POST Method), I am sending JSON data from scripted rest API to script include and updating work notes in incident. But I am facing in error handling. Scripted REST API: (function process( /*REST...
Hello Experts, We are using List Tabbed widget on ESC Portal, and wanted to change the message it show when records are not present. Would like to change it to, no records available! Is there a way? Thanks,Shantanu
Hi, im creating an inbound action and i want to make sure we catch an error and if there is one a task is created for our team. currently we have this at the end of the inbound action but we dont want to scan the logs every time:catch (err) { ...
Hello,We added some indicators to the Change Success Dashboard. They appear to be working OK following several tests that I set up to be picked up during the overnight run.However, one particular result isn't showing me the score adjustment. What I m...
