Hi All, Under Advanced work assignments, I have configured the two queues both associated with the same assignment group but different queue conditions(one queue with simple condition and other having advanced condition).I have configured the same “W...
Hello All, I have a requirement where I need to ensure that all knowledge articles in the csm portal have the same CSS. Does anybody know how to do this? I've currently updated the knowledge article content widget with the css that I need. And this...
Hi Community! We have upgraded from Vancouver to Xanadu (Sandbox). before upgrade to Xanadu had two border lines on the widget. Now we don't see the border lines around the ticket.1. Why the border lines got removed after Xanadu.2. How to add 2 borde...
Hi, i have a field of type List which is referenced to a different table on the incident table.im trying to populate this field with more than 100 values but there is a limit. How can I extend the limit to be 200 values
I created a UI Builder page using the Dashboard template and I pulled out my created default dashboard in it. But while I'm clicking on the Visualization in the Dashboard it is not taking to the right next page. I can see there is a event handler set...
I created a UI Builder page with the components like Data Visualization(List-simple, Single Score etc) & Filter component in it. I try to configure Follow the Filter in the Visualization but it is not available in the List-Simple visualization, can y...
I created UI page with Filter component, Single Score, List-Simple. I try to configure the Single Score to follow the Filter but it is not working. Can you help me where I'm going wrong?
I set a View Rule to set a view (like view 1) as the default view. After I set the View Rule, I cannot find the View menu from the drop down menu on the form. How to still show the View menu and allow switch different views?
We have just upgraded to Xanadu Patch 3. Since then we are seeing an issue with all "add" button under different related lists like : affected CIs, Impacted Services etc . under ITSM modules . The below issues we are facing: 1. When we click the "add...
Hi members, I have a requirement to sum up the cost value (variable set) and to display it in the Total Cost variable (outside the variable set). I have found couple of similar old posts and members marked it as helpful but it didnt work at all by ...
Hi I am not able to change background color behind multiapps from yellow to green. How can I achieve this? Thanks in advance
Want to activate Problem Management. Typically I'd activate the roles, assign them to groups, assign the users to those groups like problem coordinator, etc. In this particular installation, they want to allow all itil users the ability to do everyth...
i want to create report on two tables incident and problem which state is closed how to do it
I am trying to create a reusable component which will allow me to export records to either JSON/CSV/EXCELHow can I authenticate this on behalf of system rather than specific user credentials? function exportTableData(tableName, encodedQuery, fileType...
A Practical Guide to Configuring Email! Did you know that Personal Developer Instances (PDIs) in ServiceNow have been misused for sending spam emails, both accidentally and maliciously? To tackle this issue while still enabling notifications, Servi...
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