ITSM implementation Stories for labs
Hello! I'm preparing for CIS-ITSM and I want to know how to prepare labs in personnel instance dev I don't have accesss to courses lab
Forum Posts
Group Assignment based on Schedule
Hi,I have a date type variable called 'start_Date' on catalog - which helps me create RITM. Initially and till the RITM is processed, the assignment group is 'HR'. At the end of flow, the assignment group changes from 'HR' to 'Level1'.I want the assi...
Resolved! Microsoft AD Add user to group(distribution list)
Hi,I'm having an issue in form automation. I have catalog item with flow, in flow i added action from Microsoft AD > Add user to Group.I have filled field with username data > with user ID. And in Group name > i have pasted in Object ID from AD. When...
Discovery CI classification
Hi Can Any one give me some breif explanation about Discovery CI classification
DemoHub load demo
Hi In the DemoHub while i am loading the demo it's asking Load ExperienceID.previously load experienceID automatically populated but for this time it is asking like this please help me here to load demo data.
VMs Not Geeting Discovered in ServiceNow CMDB
Hi Team , can anyone please help me here with this issue . VMs Not Geeting Discovered in ServiceNow CMDB , where should i check and what are the steps we have to check how to fix this ,can anyone please provide me the steps for this to reslove this...
REGEX Understanding and Decoding
Do you get confused every time you want to understand, or construct a Regular Expression (Regex)? Well other than blaming the original inventor for coming up with the constructs you can use this tool to help. It will decode and graphically explain ...
Is it possible to modify the backend 'homepage' page? (ALL>Knowledge>Homepage)
Hello, Please help me find out if there is any way I can make changes to this page.I just want to change the color of that "Create an Article" buttonI tried to check if a UI Script could add a forced CSS style to the button, but as far as I can see, ...
Resolved! UI Builder Development Prerequisites
Dear Champs,I hope this message finds you well. I am new to UI Builder and its development, and I would greatly appreciate your guidance on the prerequisites for working with it.Specifically, does UI Builder require any additional programming languag...
Email Chain in Service Now For Auto Generated Emails
Hi Community,Is their a way to create Email Chain for all the email that are auto-generate from Service now.If we have one target and their are multiple email going out for same Target, is it possible to send new email on the previous email which was...
Resolved! Selecting the Run as user when creating a scheduled report
I'm working on a domain-separated instance, and when it comes to creating a scheduled report, you need to specify the Run as user. After reading the documentation, I understood that domain access and report_view ACLs are applied when generating the r...
Am getting below error in sys.logs any idea on this?
java.lang.reflect.UndeclaredThrowableException: java.lang.reflect.UndeclaredThrowableException: com.sun.proxy.$Proxy50.getCookies(Unknown Source)com.glide.ui.CookieMan.getCookieFromRequest(CookieMan.java:121)com.glide.ui.CookieMan.getUserCookieRaw(Co...
Activate scoped search HR Agent Workspace
Hi, I would like to activate the scoped search "HR Agent Workspace" for HR employees when they work with the HR Agent Configurable Workspace. I can't figure out how to activate this setting in the Global Search (on the top right). On my PDI this is p...
How to hide multiple error message on the CSM/FSM workspace
I have requirement when case status is close/Resolved , restrict the user with adding the attachment in CSM/FSM workspace I have written BR before insert on sys_attachment table (function executeRule(current, previous /*null when async*/) { var c...
Update the filter conditions on related lists
Hi AllThe wanted to update the filter on this affected ci related list. I want to use a function from a script include to filter the data here. How can do that ? This is the filter now.I want to include principal classes too -> sys_class_nameIN...
