On template is only allow itil assignment group
Hello there, On the incident template, I want the assignment group to show only the ITIL assignment group to be displayed. Should I create onLoad script to handle it? Thank you,Lilian
Forum Posts
advance reference qualifier returning slow results
My requirement is on incident caller field, only those users should show that are active, employee number is not null and employee number is numeric. I am using this script include and calling it in my ref qual. But when I type in few letters in call...
Agent chat automatically initiating chat
Hey allI have stumbled across an issue with our live agent chat, have Virtual Agent disabledIf a user leaves the chat window open apon closing there browser on the next launch, chat will automatically open a new chat and the user or agent needs to ca...
Form Drop-Down Displays No Data from Server onLoad
Trying to populate a form drop-down on portal, using a catalog client script/ script include to return JSON from an internal REST message. However, I can't get it to display on form load. REST Config: SI:var LARFBannerCoursesEndpoint = Class.create(...
Resolved! Convert Incidents to Requests
Hello Community members, We have a requirement to convert RITMs to INC (as we have more requests than INC in our organisations).. I understand the below article provides a solution for INC to RITMs below: Convert an RITM to an Incident - ServiceNow C...
Clear Record Reference Field if other fields change?
Want to see if there is a viable solution for this: Essentially I have an onboarding access form where the user (if pre-existing) can enter their name. This pulls then auto-populates multiple other fields for the form (names, email, phone etc) These ...
Now Mobile app and WSD Multilevel space picker widget
We are having a problem with the display of an order guide when it comes to the Now Mobile app. In a browser everything displays correctly:However on Now Mobile going to the same order guide only displays the Building. There are sections of the htm...
List with custom columns in UI Builder
Hello, extremely new to using UI Builder. Trying to create a dashboard with a list with custom columns along with some table columns. I understand List components can only use tables as a data resource. What I am trying to do is create the equival...
Issue with 'Assigned to' and 'Assignment group' Not Being Mandatory in In-Progress State Across Envi
I’m troubleshooting a situation where, in certain environments, incidents can move to the In Progress state without an Assigned to or Assignment group, even though this is typically enforced out-of-box. In other environments, the expected behavior wo...
Document HTML Template support Mustache?
Hi everyone, I created an HTML Template in 'sn_doc_template' table, and tried to use Mustache syntax in the 'html_script_body' field. Then created a UI Action to execute the GenerateDocumentAPI() api to generate a PDF file using the html template, on...
ServiceNow ODBC driver 2.2 installer hard codes path to oadm.ini in oaadmin82.msc
I apologize for the location of the post if chosen incorrectly. I installed ServiceNow ODBC driver version 2.2 changing only the drive letter from C to D during installation. It installed successfully, but the Microsoft Management Console snap-in fo...
Resolved! IntegrationHub subscription based on API access volume?
Anyone knows what exactly is "API access volume" for IntegrationHub licensing? It says in MB/GB. I thought it was always based on number of transaction. Ref link - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/s...
accessing a service portal page using URL in ATF
Hi, I want to access a specific SP page in ATF using URL. is it at all possible? I want to access the form in there, fill it up and submit which will create a Case for service desk. After that i will do some validation. Tried 'Open a Form (SP)' actio...
Easy way to eliminate leading/trailing spaces in ALL Catalog Items?
I would like to ensure that text fields such as Names are cleaned up prior to submission. I could create an onChange Client Script for each respective field but is there a simpler solution? I have lot of Catalog Items and don't deem it appropriate t...
Show Catalog variable to a particular User criteria
I have a catalog item, There is a variable named cateogry and i am having 3 User criterias - critera x, y, z. I want to make category variable visible only to users in user criteria z. How can i achieve this without making a seperate catalog item.