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Date Field not updating after Save and Calendar Selection Has No Effect

Med99
Tera Contributor

Hello, I'm having an issue with a glide_date field:

  • Manually typing a date (for example 17/06/2022) doesn’t persist after saving ,it reverts to the old value.

  • Selecting a date from the calendar does nothing.

  • The calendar appears in the top-right corner and lacks the usual ✓ and ✖ buttons.

Any idea what might be causing this? Thank you

 

Med99_0-1759841438625.png

 

7 REPLIES 7

normal form

@Med99 

Is it happening on all tables and all date fields?

If yes then did you recently upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

kaushal_snow
Giga Sage

@Med99 ,

 

What you’re experiencing  s almost always caused by a client script, UI policy, or onSubmit logic that’s resetting or clearing the glide_date right before save (or intercepting it), and it’s also possible the calendar widget was customized or broken (missing OK/Cancel commit actions) so the value never actually gets written to the record....you need to inspect any client scripts/UI policies on that field, disable or log them to see if they run, test with a clean form, and check if there’s server side logic (business rules or ACLs) undoing the change....

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/