Date/Time Field condition in UI Policy

[anwie]

Dear Community,

now I am here for my first question in this community (after finding until now much help in other threads).

I have a custom Date/Time field ("Waiting start date") on incindent table, which i want to check for overdue, when loading the incident form and then give out a message.

Tried it with a UI Policy with "Waiting start date at or before Current minute", but also after hours overdue the "Execute if true" did not execute. For "Debug" i have set Reverse and then i gave out the opposite message (see screenshots). This message is displayed every time (overdue or not).

What could be the problem? Or what could be an alternative solution?
(I know Date/Time handling on Client Side is not easy with Time Zones and different User Formats for the date).

[anwie]

Thank you for this information. Can you please provide the link to this Support Case? So i can track it, to see, when the bug will be fixed.

[Mark Roethof]

Hi there,

INT4109988 > PRB1320823 > KB0727654.

Kind regards,
Mark

[anwie]

Hi Mark,

my colleague searched it with your different identifiers in the HI Portal., but could not find it. Can you please send the direct link?

Kind regards,
Anke

[Mark Roethof]

Hi there,

https://hi.service-now.com/hisp?id=form&table=incident&sys_id=aea266b8db84b3805ed4a851ca9619c6
https://hi.service-now.com/hisp?id=form&sys_id=a6324014dbae2b40fa192183ca961934

Kind regards,
Mark

[anwie]

My colleague could not find it with the links. But thank you very much for you information about the bug. I will check the next realeases just for interest.

The tip from Paul Morris with the Display Business Rule also solved my problem.

Thank you and kind regards,
Anke