Deactivating Knowledge Templates for specific Knowledge base

gnewuser
Tera Contributor

we have currently 4/5 active Knowledge bases and only one of the KBs would like to have the ability to choose  templates.  So I tried to disable the templates from the specific KB. I went to the KB and tried to remove the templates from the related list.  But the article templates are not available as you can see in attached file .

 

But when I go to “Create Knolwledge – New” and select this particular Knowledge base I see all the templates .

 

So how do I assign certain templates to specific knowledge base?

 

 

 

 

 

5 REPLIES 5

RobCook86
Tera Expert

If there are article templates in the related list, articles in that knowledge base can only be created using one of the article templates listed.

If the Article Templates related list is empty, articles can be created using any article template.

Click Edit to map article templates to the knowledge base.