debug, gs.log doesn't work in business rule

[jean-lucchatton]

Hi,

I'm facing a weird issue in a business rule : the gs.log() doesn't write anything in the syslog.

We have defined an application menu "Assigned" to get the incident assigned to the groups that a person belongs to. In the menu, we set a filter condition "assignment group is javascript:GetMyGroups"

The function "getMyGroups" is OOB and defined in the business rule "groups, banners". As we wish to return only specific groups (i.e. the groups for assignment not the technical ones), I wish to change the code (I will make a copy).

So I've began with a gs.log, but it doesn't write anythink in the syslog

function getMyGroups() {

  gs.log("IN GET MY GROUPS OOB");

  return gs.getUser().getMyGroups();

}

Very strange....

Could you help me ?

Thanks

Jean-Luc

[Geoffrey2]

gs.log doesn't work in Scoped Applications.   You need to use gs.info() or gs.debug() etc instead.

So is your Business Rule in a Scoped App?

[jean-lucchatton]

Hi Geoffrey,

This is a scoped application

[Geoffrey2]

Actually, I think what you're trying to do is call a global Business Rule.   What you need to do instead is create a Script Include.

Then use javascript: new GroupUtils().getMyGroups()

[jean-lucchatton]

Hi Geoffrey,

Thanks for your 2 answers.

I've tried what you have written but it doesn't work either.

The original business rule and your script include are called both. That works. But the problem is that no the gs.log has zero effect.