Service Catalog flow designer problem

[NIEKOB]

Ive been given a requirement that I need to follow

My progress so far is this:

I created a workflow with this to create and update service records (cmdb_ci_service)

I have a problem, it doesnt update the service records. The create works fine but the update doesnt update. It shows complete when I tested it but when I navigate to the record, it doesnt update. Also, for the variables in the catalog should I add fields in the services table so that there is an area for the data in the variables to populate like the attachments and business reason?

I have encountered a problem where the workflow doesnt automatically trigger after the submission of the request in the catalog because the request is automatically set to approved so I deactivate a business rule that may have caused it

and I added a new business flow that changes the status to waiting for approval and request 

I just wanted to share with you the business flow because it may have caused the error in the update of the records but also before this issue is also present before manipulating the business rules

[Ankur Bawiskar]

@NIEKOB 

if your flow is running and not working only for update then it means it's not having any issue with that OOTB business rule which you have deactivated

You should use "Lookup Record" with condition as SysId = Get Catalog Variable->Reference variable

Then use update record

please use that and share the feedback

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NIEKOB]

It still didnt work

[Ankur Bawiskar]

@NIEKOB 

I informed to use Lookup Record and not Lookup Records

also are you running flow as "System User"

what happens when flow runs? what's the flow execution?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NIEKOB]

This time I used lookup record but it still didnt work