debug, gs.log doesn't work in business rule

[jean-lucchatton]

Hi,

I'm facing a weird issue in a business rule : the gs.log() doesn't write anything in the syslog.

We have defined an application menu "Assigned" to get the incident assigned to the groups that a person belongs to. In the menu, we set a filter condition "assignment group is javascript:GetMyGroups"

The function "getMyGroups" is OOB and defined in the business rule "groups, banners". As we wish to return only specific groups (i.e. the groups for assignment not the technical ones), I wish to change the code (I will make a copy).

So I've began with a gs.log, but it doesn't write anythink in the syslog

function getMyGroups() {

  gs.log("IN GET MY GROUPS OOB");

  return gs.getUser().getMyGroups();

}

Very strange....

Could you help me ?

Thanks

Jean-Luc

[Chuck Tomasi]

Hi Jean-Luc,

Thanks for the feedback. For my explanation of Script Includes, watch episode #6 here:

TechNow Episode List

[jean-lucchatton]

Hi Chuck,

Great tutorial ! Thanks

Jean-Luc

[Ajay SIngh4]

I had the same issue but gs.info() is also not working for me.

I ma using Dynamic filter option and script include.

The gs.log or gs.info is not working within script include.

Script include is in Global scope. Any help please.