Debugging email notifications

johnsgp
Mega Expert

I have an email notification which is triggered by an event.   I can see that event has been processed successfully in the event log but the email notification has not sent the email as expected.   Where can I debug why the email is failing?

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi John,



Make sure that send to event creator checkbox is checked to true in the notification created. You have to click on the related link "Advanced view" to check that options. It will be available under "Whom to send".


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3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi John,



Make sure that send to event creator checkbox is checked to true in the notification created. You have to click on the related link "Advanced view" to check that options. It will be available under "Whom to send".


Thanks so much!   I lost a lot of hair on this one!   It's working now.


Perfect


I am glad I can be helpful to you.