Decision builder with Service Catalog

Community Alums
Not applicable

Hi,

 

I'm trying to create a decision builder for a catalog item I have created, that would otherwise have multiple else/if's. However, I can't get it to work.

 

The catalog item is to determine people moving departments, and we need to have a different set of outcomes for each move type.

So I have 2 fields on the catalog item, employee_type and new_employee_type.

for each combination of employee type and new employee type, a different set of tasks are needed.

I have created a decision builder, and for the inputs I have created 2 choice fields, with the same choice values as in my catalog item.

I then have created the combination of conditions and results in my decision table.

However when I run it, it assesses the table inputs, but then the decision stays as not run.

Meeeeeeshel_0-1678210646106.png

Meeeeeeshel_1-1678210674409.png

 

 

Any ideas what I may be missing from this?

 

Many thanks!

Mesh

1 REPLY 1

Snatarun
Tera Contributor

Hi Meeeeeeeshel, Check your runtime variable value and your decision builder choices value.It must be same then only the decision will take.