Decision builder with Service Catalog

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03-07-2023 09:38 AM - edited 03-07-2023 09:38 AM
Hi,
I'm trying to create a decision builder for a catalog item I have created, that would otherwise have multiple else/if's. However, I can't get it to work.
The catalog item is to determine people moving departments, and we need to have a different set of outcomes for each move type.
So I have 2 fields on the catalog item, employee_type and new_employee_type.
for each combination of employee type and new employee type, a different set of tasks are needed.
I have created a decision builder, and for the inputs I have created 2 choice fields, with the same choice values as in my catalog item.
I then have created the combination of conditions and results in my decision table.
However when I run it, it assesses the table inputs, but then the decision stays as not run.
Any ideas what I may be missing from this?
Many thanks!
Mesh
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07-14-2023 05:35 AM
Hi Meeeeeeeshel, Check your runtime variable value and your decision builder choices value.It must be same then only the decision will take.