Schedule publish is not working new version articles

[SANDEEP28]

Hi Team,

This is related to Scheduling the publishing of an article. We have OOB field as "Scheduled Publish Date".

If I create new article and put the  "Scheduled Publish Date" then publish it. Its going for an approval and once it is approved, state of article is changing to "Scheduled for Publish". Its getting published properly on "Scheduled Publish Date".

If I checkout the same article and version 2.0 article gets created. Now if put the date in "Scheduled Publish Date" and click on publish then article is directly getting published even if "Scheduled Publish Date" is in future. Its not following lifecycle which was followed at the time of  publishing article for the first time. It did not went to approval and status does not changed to "Scheduled for Publish".

Is it expected behavior of system or bug ?

[Tushar · Accepted solution]

Hi Sandeep,

• I believe the behavior you described where a new version of the article bypasses the approval process and gets published immediately when the "Scheduled Publish Date" is set in the future is the expected behavior in ServiceNow.
• When a new version of an article is created, it is treated as a separate entity with its own lifecycle.The approval process and status changes are tied to the specific version of the article. Therefore, if you set the "Scheduled Publish Date" in the future for a new version, it will not trigger the approval process or change the status to "Scheduled for Publish" because it is considered a new version and not the original article.
• If you want to follow the same approval process and status changes for a new version of the article, you would need to go through the approval process again and update the status accordingly.
•  you may need to customize the behavior through custom scripting or workflow configurations to achieve your desired outcome.

Mark as correct and helpful if it solved your query.

Regards,
Tushar

[Community Alums]

Hi @SANDEEP28 ,

This is a expected Behaviour!!

The knowledge article is published on the scheduled publish date depending on the following workflow settings of its knowledge base:

• If the knowledge base workflow is set to Knowledge - Instant Publish, the knowledge article is automatically published on the scheduled publish date. The Workflow field on the Knowledge form of the article is updated to Scheduled for publish.
• If the knowledge base workflow is set to Knowledge - Approval Publish, the knowledge article is published on approval completion. The Workflow field on the Knowledge form of the article is updated to Review.
  The approval completion affects the scheduled publishing as follows:

  • If the approvals are completed before the scheduled publish date, the Workflow field on the Knowledge form of the article is updated to Scheduled for publish and the article is published on the scheduled publish date.
  • If the approvals are completed after the scheduled publish date, the article is published immediately on the approval completion.