Default Assignment Group

[ljschwaberow]

We have several groups, that we use for workflows and change request forms, in our ServiceNow instance that have the same users and we are wanting to have a default group set up for each user. That way when they fill out change request forms or are filling out an incident a specific group will always populate the same group. I have added a 'Default Group' true/false field to the list under each group and have set those individuals to true. However, I am assuming I would need to set a default value for the assignment_group field on the task table to pull the group with default group = true. However, I'm not quite sure what needs to be entered.

[brad_hicks]

This script would assume that you have a field created on the user table called u_default_group which would house the default group for each user.   The first thing you would do is create a global script include called "getMyDefaultGroup" and replace the script section with the following script:

function getMyDefaultGroup() {

     var defaultGroup = '';

     var userGR = new GlideRecord('sys_user');

     if(userGR.get(gs.getUserID())) {

           defaultGroup = userGR.u_default_group.toString();

     }

     return defaultGroup;

}

Then on the appropriate assignment group field you would set the default value to javascript:getMyDefaultGroup()

[williamsun]

Or, if it's workflow driven, just assign it to the field variable:

for the RITM: current.assignment_group = current.request.requested_for.u_default_group;

for the TASK: task.assignment_group = current.request.requested_for.u_default_group;

or have the whatever.assignment_group = current.opened_by.u_default_group;

[ljschwaberow]

This seems like it will work for what I am wanting to accomplish. However, I am a little confused as to where this global script goes? Does this go under Client Scripts, UI Scripts....etc?

[brad_hicks]

You would create a Script Include and call it "getMyDefaultGroup".   It will auto-populate information in the script section.   Remove all of the auto-populated information and replace it with the script.

[jas101]

This has worked great for me, thanks Brad. However I am now wondering if there is an easy way to bulk update users' Default Groups?

For example in the Group members tab when in a Group I would like to be able to add 'Default Group' as a column and then bulk update all group member's Default Group to the same value. Is this at all possible? At the moment I am only seeing a handful of fields available when clicking on the cogwheel to Personalize List Columns. Alternatively to somehow be able to sort the Users list by Assignment groups (again not currently a selectable column from what I can see) and bulk update would do the trick also.

Many thanks in advance,
Daniel