Default attachment in problem record

nameisnani
Mega Sage

‎03-01-2024 05:32 AM

Hi Team,

 

I have requirment that , we have a document given by client that has to be attached when ever we are going to create problem record.

 

How to achieve this requirement.

 

Please provide me steps and screenshot for better understanding.

 

Thanks in advance 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-01-2024 05:40 AM

Similar 

 

https://www.servicenow.com/community/developer-forum/need-an-attachment-to-be-available-in-a-problem...

 

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Mark Manders
Mega Patron

‎03-01-2024 05:42 AM

You can attach it to one problem (or even to a knowledge article if it is needed to be available anywhere else than the problem record) and you can create a flow that on insert of a problem, a lookup to the source record is done (problem with already that document attached) and use the 'copy attachment' action in the flow to attach it to your new problem as well.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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