Developer

Scheduled Flow configured for 22:00 but executing at 15:30 in PROD only

Hi Team,I'm seeing an unexpected behavior with a Scheduled Flow.The flow is configured to run Weekly on Monday at 22:00, and both the instance timezone and user timezone are set to UTC.In PROD, the actual sys_flow_context record shows the flow starte...

Question

Some External users are unable to view MFA registration options during the sign-in process.

Hello Everyone,We have identified an issue where some external users are unable to access the Multi-Factor Authentication (MFA) registration options during the sign-in process. The affected users are able to enter their credentials successfully; howe...

Question

Issues with multiple data sources in data visualization

Hi,We're following this guide from Servicenow: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/create-dv-pivot-ac.html and particularly the part about creating a pivot table with multiple data sources. However, i...

Question

Resolved! Help with My Requests in Employee Center

We previously had Employee Center set up only for HR - I am trying to revert it back to OOB so we can use it for everyone. On the main Employee Center page there is a Widget called My Active Items - Ours is somehow set for My Requests to go to a cust...

Question

Resolved! Assigned to field value is appearing the list view but it's not appearing in from

Hello every one,I have facing one issue. in incident form i am just entering the assigned to field when the assignment group is empty, the user name not appearing in assigned to field value but it's visible in the list view, i was checking the client...

Question

ServiceNow List Field Values Truncated in Platform List View

Hello , In ServiceNow Platform List View, I have a multi-select List field. The field displays all selected values when I hover over it, but in the list itself the values are truncated. Is there a way to increase the column width or configure the lis...

Question

How to add tags on closed/inactive records as non admin in a particular group

In ServiceNow as a non admin, I'm trying to add a tag to a closed/inactive change record: However, what I've noticed is that when I refresh the screen, the tag disappears: I was just wondering if anyone has seen this issue before. Ideally, users in a...

Question

Standard vs. Granular Delegation - Let's Clear the Confusion (Implementation Guide)

Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...

Article

Multiple Task SLAs Being Created on CSM Case When Customer Replies

Hi Community,I am troubleshooting an issue with ServiceNow CSM Cases where multiple Task SLA records are being created/attached to the same Case whenever a customer replies.IssueFor some CSM Cases, the following behavior is observed:A Case is created...

Question

Assessment questions are not visible.

Hi All, I have enable the Change Management - Risk Assessment plugin, I have created Assessment on table change_request as below. I have not given any condition and Decision Matrix.Then I have created a Category as below. then created a Assessmen...

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Scripting and Coding

text is getting removed from active chat

Agent have two active chat on his workspace and when he is typing on the text box in one chat at that time the other chat got ended by the end user, now this change on workspace remove the first chat text which he typed earlier, this has been happeni...

Question

I have to do Bulk import license key in the in the license key (samp_sw_license_key)

I have to do Bulk import license key in the in the license key (samp_sw_license_key) once bulk upload is completed i have to send the error logs for duplicate keys in the notification and i have to upload the excel using catalog request .

Question

Digital.ai Agility—ServiceNow Integration

I want to have a bi-directional integration between Digital.ai Agility—ServiceNow Integration of which I have the documentation from the Agility side - <https://integrations.digital.ai/integration/ac-servicenow-plugin-1-0/>, kindly navigate to View D...

Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Portal Search Facet Servicenow

Hello Community,In ESC portal, when I am trying to search anything, I am getting facet in the left hand side but not the same case with csm or knowledge portal. Attaching screenshot for reference. Please guide how can i have facet available even for ...

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