Default incident priority not working

[Bruno Fernande1]

Hi, I customised incident impact, urgency, and priority values. I also customised the Priority Lookup Definition to reflect those changes. Priority default value is set to 2, but whenever I create a new change, the value displayed is 5 - Planning, despite the lookup saying it should be 3 - Medium and the default priority value being 2 (3 - Medium). 5 - Planning is not even enabled...

Force Priority Calc is disabled. I'm on Helsinki patch 1. What am I missing here?

[Mohammed Lais1]

Hi Bruno,

you have to change the dictionary override for incident table from related lists of   priority field.

[Bruno Fernande1]

Hi Mohammed,

I had already tried that, didn't work.

[Mohammed Lais1 · Accepted solution]

make all the override fields as false.

it is working for me

[Bruno Fernande1]

Yes, it worked! Thank thank thank you!

[Heather White]

I'm having the same problem in my instance-where is this action located?