Hi,
I work on a custom application and we use a custom service portal. The portal has lots of widgets and buttons int it and end users are using it currently.
When we click on KB Category Tree and select one article and click on it then it opens with the url . This is how it works OOB as well.
?id=kb_article_view&sys_kb_id=8b4b9fbb3bff285y72b466a985e45a87&kb_category=25546ec197290e102e00bdb8c253af6f
When we permalink this article and open in anew tab the below url opens:(OOB)
?id=kb_article_view&sysparm_article=KI447####
Requirement is to replace sys_kb_id URL with Permalink URL.
I understand that they would be always able to see the latest version by doing this. But I am afraid doing this can break several other functionalities that are running at the backend although we have set this up in the widgets that they should show up in a similar way on permalink as well, but there are OOB script includes inside these which is using sys_id or sys_kb_id from the url which will not work if we replace it with sysparm_article.
Can somebody please give their suggestion on this ?Should we proceed as we are in custom application and what could be the minimum changes that can be done to avoid any major mess?
Below is the link that I have gone through but it is for New York .
Set service portal default KB URL to permalink - ServiceNow Community
Thanks,
Harsha
