Default variable not populating to HR Case Description

[Rylie Markle]

I have a variable on my record producer that I want to default to the current logged in user's name. I have it set up to default, but I can't get it to show in the case description after submission. Is there a way to do this?

[Allen Andreas · Accepted solution]

Hi,

Good question and I'm just pointing to the documentation, but after looking at the actual scripts related to this, it appears that there's just 4 that are ignored: opened_for, priority, short_description, description. So other variable names may actually end up in the description of the case.

[Rylie Markle]

Ah thank you! I ended up changing the variable to opened_by instead and that worked!