define columns in reference list popup on workspace

[MichaelZischeck]

According to this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0686318

I can influence the columns on reference popup lists.

Does not work on workspace however, at least not always. 

Any idea?

[The Machine · Accepted solution]

If it works sometimes, it might be a workspace cache thing.  Workspace stores a ton of cached data that affects the view as well from what I've seen.

Have you tried clearing all cache, include browser and instance, and logged out and back in?